Like many retailers, we guarantee our products; if an item was damaged in shipping, you may send the damaged goods back with the original packaging and they will be replaced. We cannot, however, refund the purchase price of books that have been read or recordings that have been used.
If you have any questions about our guarantee, please, email us at firstname.lastname@example.org,
Returns and Exchanges
Returns and exchanges must be made by mail. Please contact our Service Center, at email@example.com if you wish to return or cancel an order placed online.
Returning by mail
- Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries.
- Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Bridgman Publishing.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please note: Our Processing Center cannot accept returns in person. Mail returns to: Bridgman Publishing, 125 E. Merritt Island Cswy, Ste 209, #253; Merritt Island, FL 32952